Sale of Goods and Services T&C’s2020-08-28T18:17:45+00:00


1.1 Buyer: the person who buys or agrees to buy the goods from the Seller.

1.2 Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

1.3 Goods: the articles which the Buyer agrees to buy from the Seller.

1.4 Price: the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

1.5 Seller: means Ace India Limited t/a Audiology Planet of C/O Sipher Accounting & Tax, Regus House, Victory Way, Crossways Business Park, Dartford, Kent DA2 6QD.

1.6 Terms: the terms and conditions set out in this document;

1.7 We/Our/Us: Audiology Planet, which is the trade name of Ace India Limited (registered number 6093925) of C/O Sipher Accounting & Tax, Regus House, Victory Way, Crossways Business Park, Dartford, Kent DA2 6QD.

1.8 Event Outside Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control: An Event Outside Our Control means any act or event beyond Our reasonable control. Where an Event Outside Our Control occurs, We will contact you as soon a reasonably possible to notify you and Our obligations will be suspended for the duration of the Event Outside Our Control. You may choose to cancel the contract if the Event Outside Our Control continues for longer than 14 days.

2. Conditions

2.1 These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.

2.3 Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4 These Conditions may not be varied except by the written agreement of

the Seller.

2.5 These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.

3. Goods

3.1 The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

4. Our contract with you

4.1 These are the terms and conditions upon which We supply Goods to you. Please ensure that you read these Terms carefully, and check that the details on the invoice and in these Terms are complete and accurate.

5. Price

5.1 The price for the Goods and Services will be on the invoice. Our prices may change from time to time. Unless otherwise specified by or agreed in writing with Us, the price for the Goods is payable at the time of sale.

6. Statutory Registration

6.1 All Hearing Aid Dispensers must be registered with the Health & Care Professions Council and are required to follow their standards of conduct, performance and ethics. Please go to for further details.

7. Faulty Goods

7.1 As a consumer, you have legal rights in relation to Goods that are faulty or not as described. We are under a legal duty to supply Goods in accordance with this contract. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

8. Third Party Manufacturer’s Guarantee

8.1 The Goods come with a manufacturer’s guarantee for the period as detailed on the invoice. This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described.

9. VAT

9.1 Professional and dispensing services are exempt from VAT. The price of the hearing instruments and other products include VAT at the standard rate. If the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full.

10. Returns and Warranties

10.1 No-nonsense returns policy: It’s important to us that you’re happy with your hearing device prescription. If you’re not totally satisfied or change your mind, you can return it back to us. Most hearing devices come with a return warranty of up to 28 days or less depending on the product (e.g. custom products may not have the same return warranty as off-the-shelf products). The last date of return will be specified on your invoice. Please let us know, if you do not have the last date to return your product specified on invoice. We are unable to accept returns after the specified time. If you decide to return your hearing device within the specific time, a charge of up to £350.00 will be levied on the return to cover the administration cost unless otherwise indicated in writing. We will give you a refund for products that are returned without damage. If possible, please save the packaging/boxes and batteries that came with your hearing instrument. You can return any product within the prescribed period, even if you have used it- as long as there is no physical damage. This does not affect your statutory rights. Return warranty for other products may vary. Generally, non-custom goods or services sold online may only have 14 days return warranty.

10.2 Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local Trading Standards Service or Citizens Advice Bureau.

10.3 Hearing device warranty: Our warranty covers your hearing device(s) against malfunction, breakdown and faulty workmanship. The guarantee does not cover items such as ear moulds, receivers, remote controls or blue tooth accessories. Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorized repairs, wax or moisture are not covered by the guarantee.

11.Personal Information

11.1 We may use the personal information you provide to Us to provide the Goods; process your payment for such Goods; and inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us. We will not give your personal data to any third party other than specified in our privacy policy. Please make sure you have read our Privacy Policy and other Terms and Conditions


12.1 In the event that you have to give any notice under these terms and conditions this must be in writing and sent to the Company address on the invoice.


13.1 This contract is between you and Us, no other person has any rights to enforce its terms. Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident in Northern Ireland or Scotland, you may also bring proceedings in accordance with UK law.

14. Independent Mediation

14.1 If you have questions or would like to send us feedback about our privacy practices, please contact us at If you have an unresolved privacy, data use, clinical or any other concern that we have not addressed satisfactorily, please contact the audiology Professional Body, BSHAA to lodge a customer care complaint for independent and free of charge mediation.

14. Contact us

Three ways to contact us are:
14.1 Phone: 0330 2233 453 (o); 075436646929 (m)
Please note all calls may be recorded and/or monitored for quality and training purposes
14.2 Email:
14.3 Post: Springbank Clinic, 13 Pembroke Road, Sevenoaks, Kent TN13 1XR